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Terms and conditions
In the event of a piece being damaged, the product will be eligible for exchange. The customer must email pictures of the damaged saree, actual packaging and invoice at gnazhalin@gmail.com for approval.
It is essential that the exchange requests are made within 24 hours of delivery of the product.
Once approved, the customer must ship the saree with its original packing to the following address,
Gnazhal | Pathanjali Silks
106 Bharathiar Salai
Cantonment
Tiruchirapalli TN 620001.
Contact Number: +91-9894835744
*Customers are liable for the shipping costs of the saree
4. Customers would be provided with equivalent credit points upon exchange that can be used for subsequent purchases.
5. Exchanges strictly would not be approved based on any colour deviations from the photos posted on the website or on social media. The product photographs may appear different at times due to camera and phone settings and sometimes, even due to temperature. We would definitely provide daylight pictures of the desired products upon request.
Cancellations are eligible only before the shipment of the product. Refunds will be provided based on the credit point system as mentioned earlier.
Shipping Policy
1. Upon placing an order, the Gnazhal team checks the ordered saree for further quality check.
2. The order is then approved by the team and invoiced for the customer.
3. The saree is then packaged thoroughly to be securely shipped to the customer's delivery address.
4. The delivery time for the products are usually 3-5 business days.
5. Upon shipping, the customer is provided with the corresponding tracking ID and respective delivery agent.
Refunds and Cancellation
1. The customer will be able to cancel their order only before the order is shipped.
2. It is upon the customer to provide a valid reason for cancellation and thereby request a refund, if the payment has already been processed.
3. Once the refund is requested, the team initiates the refund process.
4. The refund will be usually processed within 5-7 business days from the day of refund initiation.
5. In terms of exchange, the team will be approve the request only in terms of a damage to the saree.
6. The customer is entitled to provide an unboxing video of the saree and show a detailed view of the saree itself.
7. The Gnazhal team then. evaluates the video and upon approval, requests the customer to ship the saree back to the warehouse.
8. The customer is liable for all shipping costs of the saree.
9. The saree is further checked at the warehouse and the refund process is initiated.
10. The customer receives an equivalent store credit which can be used on future purchases.
Privacy Policy
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site place an order fill out a form subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information, Users may, however, visit our Site anonymously.
We will collect personal information from Users only if they voluntarily submit such information to us. Users can always refuse to supply such identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
- To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
- To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
- Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
- Changes to this privacy policy
We have the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page, We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
- Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service.
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: gnazhalin@gmail.com